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MCG - Management Contracting Group » Products » Process Management » Sales Process Optimization

Sales Process Optimization

Increasing sales productivity by an average of 30%

Consistent process orientation can dramatically improve sales productivity. 

Which has been shown by international studies which suggest sales growth rates of 30% on average (Source: Harvard Business Manager, April 2007) 

In essence, it is about enhancing three qualities: 1) level of information and competence among salespeople, 2) viewing sales as a process (new customer acquisition, customer care, up-selling, cross selling, etc.), 3) quality of information processing (customer call reports, customer and prospects data base, market and competitive environment information) 

By means of introducing a sales quality indicator it is possible to identify best practice and to modify the activities of sales staff accordingly.

Ten Commandments to improve sales productivity

  • Picking the right sales force 
  • Continuous sales personnel training 
  • Segmenting customers 
  • Preparing for sales talks 
  • Quality time with the customer 
  • Standardising the most important sales processes 
  • Process-oriented cooperation between sales force, office personnel and marketing 
  • Process-oriented payments scheme 
  • Digital information: access and processing 
  • You get what you inspect, not what you expect.